Exposing the LASIK Scam

One Surgeon at a Time
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 Post subject: Dissatisfied patients should be "primary concern"
PostPosted: Sun Nov 11, 2007 8:35 pm 
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Joined: Sat Nov 26, 2005 1:23 pm
Posts: 2080
Quote:
While the majority of patients were "highly satisfied" with their surgery, it is the dissatisfied patients who should be every surgeon's primary concern, Dr. Morse said.

"These are the people who take up your chair time, your phone time and your staff's time. If you don't respond to them, they're out in the community and they're on the Internet. Some go on to file lawsuits," she said.


Source: http://www.osnsupersite.com/view.asp?rID=24732

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